About Us

We’re not your typical customer experience agency—we’re all about making the digital age work for you. We are a bunch of creative minds who love solving problems and turning ideas into reality. We’re practical, flexible, and laser-focused on getting you real, game-changing results. Working hand in hand with you, we’re experts in using data, AI, and tech to create experiences your customers will love. 

Our Value Principles

We are convinced that customer value acceleration can be achieved if we work according to our 3 value principles. 

The power of collaboration

We thrive on collaboration, embedding ourselves as part of your team rather than working for you. Engaging with internal teams, partner agencies, and industry experts, we aim to grow together by accelerating existing capabilities and introducing new ones.

Contemporary Solutions

We’re dedicated to developing innovative solutions, ensuring they address both present-day opportunities and future needs. Our focus is on delivering immediate results that add tangible value to your organization.

Commitment is Key

We know transformation doesn’t happen overnight. Therefore, we are in for the long run. Constantly adapting to find the right solutions. At 20oneC we believe in a deep understanding of industry specifics, organization-wide challenges, and innovations. Commitment is our driving force for accelerating growth.

Our People

Our team is a mix of business and tech wizards who’ve tackled CX challenges all around the globe, delivering top-notch solutions. Based in the Netherlands, with offices in Amsterdam and Rotterdam, we’re the go-to for some of the world’s biggest brands in Europe.

Bram Steenhoek

Founder

Bram has been an entrepreneur since his teen years and has always been interested in solving problems to make a real impact. His can-make, can-do mentality has taught him to write code, understand businesses and think lateral to guide and support organizations on their data-driven marketing journey. With a proven long standing track record, he’s collaborated with major global brands, optimizing their data, tech, and marketing efforts. Bram and his teams have created innovative playbooks and strategies that have helped win awards and revolutionized how brands monetize data, tech, and analytics.

Bram has been an entrepreneur since his teen years and has always been interested in solving problems to make a real impact. His can-make, can-do mentality has taught him to write code, understand businesses and think lateral to guide and support organizations on their data-driven marketing journey. With a proven long standing track record, he’s collaborated with major global brands, optimizing their data, tech, and marketing efforts. Bram and his teams have created innovative playbooks and strategies that have helped win awards and revolutionized how brands monetize data, tech, and analytics.

Bram has been an entrepreneur since his teen years and has always been interested in solving problems to make a real impact. His can-make, can-do mentality has taught him to write code, understand businesses and think lateral to guide and support organizations on their data-driven marketing journey. With a proven long standing track record, he’s collaborated with major global brands, optimizing their data, tech, and marketing efforts. Bram and his teams have created innovative playbooks and strategies that have helped win awards and revolutionized how brands monetize data, tech, and analytics.

Guido Perotti

Founder

Guido has set up several data driven agencies and been in the AI business for over 25 years. Over the course of the years he has had the privilege to advise clients such as McDonald’s, AirFrance KLM, MAKRO, NS (the Dutch Railway) and Achmea to become data driven and create impact-at-scale by using their data sources in customer value programs. Guido can be booked as speaker on your (client) event if you would like to inspire your clients about data-driven organizations, entrepreneurship and business focused sustainability programs. 

Guido has set up several data driven agencies and been in the AI business for over 25 years. Over the course of the years he has had the privilege to advise clients such as McDonald’s, AirFrance KLM, MAKRO, NS (the Dutch Railway) and Achmea to become data driven and create impact-at-scale by using their data sources in customer value programs. Guido can be booked as speaker on your (client) event if you would like to inspire your clients about data-driven organizations, entrepreneurship and business focused sustainability programs. 

Guido has set up several data driven agencies and been in the AI business for over 25 years. Over the course of the years he has had the privilege to advise clients such as McDonald’s, AirFrance KLM, MAKRO, NS (the Dutch Railway) and Achmea to become data driven and create impact-at-scale by using their data sources in customer value programs. Guido can be booked as speaker on your (client) event if you would like to inspire your clients about data-driven organizations, entrepreneurship and business focused sustainability programs. 

Larissa Komen

Founder

Larissa has 8 years of experience in data-driven marketing & consultancy. Always taking the human perspective into solutions to realize customer value. Accelerating clients by connecting people from different disciplines she activates data-driven initiatives throughout an organization with a strong focus on collaboration. Want to know more? Let’s connect. 

Larissa has 8 years of experience in data-driven marketing & consultancy. Always taking the human perspective into solutions to realize customer value. Accelerating clients by connecting people from different disciplines she activates data-driven initiatives throughout an organization with a strong focus on collaboration. Want to know more? Let’s connect. 

Larissa has 8 years of experience in data-driven marketing & consultancy. Always taking the human perspective into solutions to realize customer value. Accelerating clients by connecting people from different disciplines she activates data-driven initiatives throughout an organization with a strong focus on collaboration. Want to know more? Let’s connect. 

Kristian Cörvers

Head of Data Science and Analytics Engineering

Kristian brings forth a decade of data science expertise across diverse industries. His academic foundation in econometrics, coupled with a focus on quantitative marketing, reflects his enduring passion for mathematics and data. His commitment lies in harnessing the potential of data, ranging from thorough analysis to delivering actionable insights, predictive models and solutions like dashboards.

What sets us apart is our approach. Beyond just creating insights, we take actionable steps based on these findings. Our emphasis goes beyond analysis; we actively implement solutions derived from data-driven insights to drive tangible impact.

Kristian brings forth a decade of data science expertise across diverse industries. His academic foundation in econometrics, coupled with a focus on quantitative marketing, reflects his enduring passion for mathematics and data. His commitment lies in harnessing the potential of data, ranging from thorough analysis to delivering actionable insights, predictive models and solutions like dashboards.

What sets us apart is our approach. Beyond just creating insights, we take actionable steps based on these findings. Our emphasis goes beyond analysis; we actively implement solutions derived from data-driven insights to drive tangible impact.

Kristian brings forth a decade of data science expertise across diverse industries. His academic foundation in econometrics, coupled with a focus on quantitative marketing, reflects his enduring passion for mathematics and data. His commitment lies in harnessing the potential of data, ranging from thorough analysis to delivering actionable insights, predictive models and solutions like dashboards.

What sets us apart is our approach. Beyond just creating insights, we take actionable steps based on these findings. Our emphasis goes beyond analysis; we actively implement solutions derived from data-driven insights to drive tangible impact.

Nikita Marsman

Head of Operations and Client Delivery

Meet Nikita, our Head of Operations & Client Delivery at 20oneC. Bringing vast experience in marketing and management, Nikita brings a strategic approach that involves translating big-picture strategies into practical programs, executing detailed planning, and ensuring seamless integration within and across teams. Her role is crucial for utilizing program management solutions to accelerate business impact.

Meet Nikita, our Head of Operations & Client Delivery at 20oneC. Bringing vast experience in marketing and management, Nikita brings a strategic approach that involves translating big-picture strategies into practical programs, executing detailed planning, and ensuring seamless integration within and across teams. Her role is crucial for utilizing program management solutions to accelerate business impact.

Meet Nikita, our Head of Operations & Client Delivery at 20oneC. Bringing vast experience in marketing and management, Nikita brings a strategic approach that involves translating big-picture strategies into practical programs, executing detailed planning, and ensuring seamless integration within and across teams. Her role is crucial for utilizing program management solutions to accelerate business impact.

Miranda Leijen

Client Success Lead

Miranda has a wide experience in the field of data and analytics, consultancy and marketing. Her experience reaches across multiple industries like QSR, airline, mobility and media. As a client success lead she helps clients with their business challenges and maximizes value by delivering data-driven insights and strategies.

Miranda has a wide experience in the field of data and analytics, consultancy and marketing. Her experience reaches across multiple industries like QSR, airline, mobility and media. As a client success lead she helps clients with their business challenges and maximizes value by delivering data-driven insights and strategies.

Miranda has a wide experience in the field of data and analytics, consultancy and marketing. Her experience reaches across multiple industries like QSR, airline, mobility and media. As a client success lead she helps clients with their business challenges and maximizes value by delivering data-driven insights and strategies.

Joshua Clemens

Digital Business Consultant

In his role as Digital Business Consultant, Joshua plays a vital role in driving your business growth. He will be responsible for running Test & Learn hypotheses, conducting thorough analyses, synthesizing results, and creating impactful presentations and dashboards. With his expertise in business strategy and innovative thinking, Joshua will help you navigate complex challenges and uncover new opportunities.

In his role as Digital Business Consultant, Joshua plays a vital role in driving your business growth. He will be responsible for running Test & Learn hypotheses, conducting thorough analyses, synthesizing results, and creating impactful presentations and dashboards. With his expertise in business strategy and innovative thinking, Joshua will help you navigate complex challenges and uncover new opportunities.

In his role as Digital Business Consultant, Joshua plays a vital role in driving your business growth. He will be responsible for running Test & Learn hypotheses, conducting thorough analyses, synthesizing results, and creating impactful presentations and dashboards. With his expertise in business strategy and innovative thinking, Joshua will help you navigate complex challenges and uncover new opportunities.

Want to know how we can help you accelerate customer value?

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